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Privacy policy
Privacy Policy
Last updated: [09/15/2025]
At Rizz Holidayz UK Ltd, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in line with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, postal address, payment details, and other information you provide when booking or making an inquiry.
Technical Data: IP address, browser type, operating system, device information, and website usage data (via cookies and analytics).
Booking & Travel Information: Passport details, travel preferences, and special requests (if applicable).
Communication Data: Messages, emails, or inquiries sent to us through our website, phone, or social platforms.
2. How We Use Your Information
We use your information for the following purposes:
To process bookings, reservations, and payments.
To provide customer support and respond to inquiries.
To improve our website, services, and customer experience.
To send important updates, confirmations, or promotional offers (if you have opted in).
To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data only when:
You have given consent (e.g., subscribing to our newsletter).
It is necessary for the performance of a contract (e.g., booking a holiday package).
It is required to comply with legal obligations.
It is in our legitimate interests, provided your rights are not overridden.
4. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
5. Sharing of Information
We may share your information with:
Service providers & partners (e.g., airlines, hotels, transport companies) necessary to fulfill your booking.
Third-party service providers (e.g., IT support, payment processors, email providers).
Regulatory bodies or authorities where required by law.
We will never sell or rent your personal data to third parties.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Necessary Cookies – Essential for site functionality.
Analytics Cookies – Help us understand how visitors use our site.
Marketing Cookies – Used to deliver relevant ads and promotions.
You can manage or disable cookies in your browser settings.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8. Your Rights (Under GDPR & UK Data Protection)
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to certain data processing.
Request data portability (transfer of your data).
Withdraw consent at any time (for marketing or other consent-based processing).
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
9. International Transfers
If your booking involves services outside the UK/EU, your personal data may be transferred to providers in other countries. We ensure appropriate safeguards are in place to protect your data.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us: